Return Policy

Thanks for shopping with Apex LMNT1 — we appreciate your order and hope you love what hydrogen water can do for you. But if it's not the right fit, don't worry — we've got you covered.

You can return your order within 90 days of receiving it, and we'll issue a refund to your original payment method within 10 business days of receiving your return. (Processing times may vary depending on your bank or card issuer.)

Please note: We currently ship and accept returns within the United States only.

🛡️ The Apex LMNT1 90-Day Guarantee

We're confident you'll feel the difference. If you don't, drink the bottle, send back the empty, and we'll refund you in full — no questions asked.

You don't need to send back an unused product. You don't need to prove anything. If you've taken Apex LMNT1 daily for up to 90 days and don't feel a real change, you get your money back.

🔁 How to Start a Return

All returns must be started through our team first. This helps us make the process quick and easy for you.

To begin, email us at [info@apexlmnt1.com] with your order number and the reason for your return. Our customer care team will reply within 1–2 business days with return instructions and the correct shipping address.

✅ Simple 3-Step Return Process

Step 1: Contact Us Email us with your order details so we can register your return and send you the correct return address.

Step 2: Send Back Your Bottle Follow the return instructions sent to you by our team. Include a tracking number — you're responsible for the package until it reaches us.

Step 3: Get Your Refund Once your return arrives, we'll process your refund within 10 business days. Depending on your bank, it may take a few extra days for the amount to appear in your account.

📦 Return Conditions

To qualify for a refund, please make sure:

  • The return is started within 90 days of the delivery date
  • You've contacted us first to get a return authorization
  • You include a tracking number with your return shipment
  • Return shipping is covered by you (except for damaged or defective products — see below)

You do not need to return the bottle unused. The Apex LMNT1 guarantee applies to opened, partially used, or empty bottles. We want you to actually try the product.

🔄 Exchanges

We currently don't offer direct exchanges. If you'd like to switch to a different bundle (1-pack, 3-pack, 5-pack), simply return your current order for a refund and place a new order at the bundle pricing of your choice.

💸 Refund Options

1. Refund to Store Credit (+15% Bonus Value) Prefer store credit? Choose a digital gift card and get 15% extra value added to your refund. Gift cards are issued within 2–3 business days after we receive your return — usable on any future Apex LMNT1 order.

2. Refund to Original Payment Method Refunds to your original payment method are completed within 7–10 business days of us receiving your return.

🚫 What Can't Be Returned

  • Orders returned after the 90-day window
  • Bottles returned without prior return authorization
  • Bulk orders of 3+ bottles — eligible for partial refund on unopened bottles only
  • Free items received as part of a promotional bundle (e.g., "Buy 2 Get 1 Free")
  • Products that were not purchased directly from apexlmnt1.com

📬 Return Shipping & Tracking

You are responsible for return shipping costs unless the product arrived damaged or defective.

Please keep your shipping receipt and tracking number — we can't be held responsible for lost packages sent without tracking.

If your product arrived damaged or defective, we'll cover return shipping. See "Damaged or Incorrect Item" below.

⏱ Processing Time

Once your return arrives at our facility, please allow up to 10 business days for processing. We'll notify you by email when your refund or gift card has been issued. Refunds may take an additional 2–3 business days to appear in your account, depending on your bank.

❗ Received a Damaged or Incorrect Item?

If your bottle arrived damaged, leaking, or the safety seal was broken — or you received the wrong product — contact us right away at [info@apexlmnt1.com].

Please include:

  • Your order number
  • A photo of the issue
  • A photo of the shipping box (if damaged)

We'll send a replacement at no cost, or issue a full refund — your choice. We'll also cover the return shipping if a return is needed.

📧 Questions?

If you have any questions about your return, refund, or order, contact our team:

📧 Email: [info@apexlmnt1.com] 📞 Customer support hours: Mon–Fri, 9 AM – 5 PM EST (adjust to your actual hours)

We aim to respond to all return inquiries within 1–2 business days.